Where this service creates the most value.
Service businesses managing repetitive requests across calls, forms and multiple teams.
Automation & Technology
Turn WhatsApp into a structured, measurable customer-service channel.
Structured menus, workflows, forms, APIs, agent handover and managed customer-service automation.
SIGMA / AUTOMATIONWhatsApp Automation
RAW DATA, FINISHED GROWTH.
Overview
Built around a business outcome.
We define the service around the decision, behavior or operating improvement it needs to create — then document deliverables, ownership, timeline and measurement before execution begins.
Sigma Extreme
What the scope can include
The exact combination is selected around your current state, internal capabilities and the first useful outcome.
Journey & menu mapping
WhatsApp Business setup
Forms / API / agent routing
Monitoring & managed support
Sigma Extreme
How we execute
A visible process keeps the work fast without turning approvals into chaos.
Map
Document the current process, users, systems and exceptions.
Design
Define workflow logic, integrations and handover rules.
Build
Configure, connect, test and handle failure states.
Operate
Monitor usage, errors and expansion opportunities.
Measurement framework
Agree what “better” means before the work starts.
Not every service should be judged by the same metric. We choose measures that reflect its actual role in the customer journey or operating model.
MeasureAutomation completion
MeasureAgent handover rate
MeasureResponse time
MeasureWorkflow errors
Sigma Extreme
Relevant platforms & tools
We work with the stack that supports the journey rather than forcing a fixed toolset.
Sigma Extreme
Related case studies
Representative delivery patterns showing how this capability connects with the rest of the system.
Sigma Extreme
WhatsApp Automation FAQs
What is normally included in WhatsApp Automation?
Journey & menu mapping, WhatsApp Business setup, Forms / API / agent routing, Monitoring & managed support. The final scope is adjusted around your current systems, content, approvals and business priority.
How do you measure WhatsApp Automation?
We agree the useful measures before execution. Typical measures include Automation completion, Agent handover rate, Response time, Workflow errors.
Can this start as a focused project?
Yes. We can start with a defined first phase, prove the operating model and then expand into a managed retainer or broader connected scope.
Can Sigma Extreme work with our existing vendors or internal team?
Yes. The engagement can be designed around existing brand teams, developers, media partners, CRM owners or internal stakeholders, with responsibilities made explicit in the scope.
WhatsApp Automation
Request a service proposal
This form is tied specifically to WhatsApp Automation. Share enough context for us to frame the right first phase.